FAQs
Yes. Tie For Her offers complimentary standard shipping on all U.S. orders.
No. There are no additional import duties, tariffs, customs clearance fees, or brokerage charges due upon delivery — we cover them for you.
Applicable U.S. sales tax may be calculated at checkout based on your shipping destination.
Orders are typically delivered within 2 – 8 business days from the date your order is confirmed. Please allow additional time during public holidays, and other peak shipping periods.
Once your order has shipped, we will send you a shipping confirmation email with a tracking link. Please allow some time for the carrier to update the tracking information after your shipment has been dispatched.
No. We currently do not ship to P.O. Boxes.
Please provide a valid residential or business address at checkout.
Changes and cancellations cannot be guaranteed once an order has been placed.
If you need assistance, please contact support@tieforher.com as soon as possible. Once an order has entered fulfillment or shipped, it can no longer be amended or canceled.
If your tracking has not updated for an extended period or your package appears to be delayed or lost, please contact support@tieforher.com with your order number. Our team will assist you in reviewing the shipment with the carrier.
Eligible items may be returned by initiating a return request within 14 days of delivery.
Items must be unworn, unused, unwashed, unaltered, and in their original condition with all original tags attached. Items showing signs of wear, including makeup, perfume, stains, or alterations, may not be accepted.
To start a return, please submit a return request through your Tie For Her account or contact support@tieforher.com with your order number.
Please wait until your return has been approved and return instructions have been provided before sending your item back.
Yes. A flat $15 return shipping fee per return shipment will be deducted from your refund for standard returns.
We currently do not offer direct exchanges for size, color, or style changes.
If you would like to exchange, please return your original purchase and place a new order.
Please contact support@tieforher.com as soon as possible and include:
- Your order number
- The item name or SKU
- A brief description of the issue
- Clear photos of the item and the issue
Once the issue has been confirmed, Tie For Her will cover the associated return shipping cost and provide an appropriate resolution.
Once your return has been received and inspected, approved refunds will be issued to your original method of payment within 5–7 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Yes. Returns that do not meet our return conditions may be declined.
Items must be returned unworn, unused, unwashed, unaltered, with all original tags attached, and without makeup, perfume, stains, or other signs of wear.
For questions about your order, shipping, returns, or refunds, please contact: support@tieforher.com
We are available Monday to Friday, excluding public holidays. Our team aims to respond within 1–2 business days.