Last updated: 2026.08.26

This Privacy Policy describes how TIEFORHER GLOBAL PTE. LTD. ("Tie For Her", "we", "us", or "our") collects, uses, and discloses your personal information when you visit tieforher.com (the "Site"), make a purchase, use our services, or otherwise communicate with us (collectively, the "Services").For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, including customers, website visitors, and other individuals who interact with us.Please read this Privacy Policy carefully to understand how we collect, use, disclose, and otherwise process your personal information.

Personal Information We Collect

The personal information we collect depends on how you interact with Tie For Her and our Services.

Information You Provide to Us

We may collect personal information that you provide directly to us, including:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order details, payment status, returns, and refunds.
• Account information, if you create an account with us, including your email address, account preferences, and order history.
• Customer service information, including information you provide when contacting us about an order, return, product, or other inquiry.
• Marketing preferences, including your email or SMS marketing preferences where you choose to receive communications from us.

You may choose not to provide certain information, but doing so may prevent us from providing certain Services or features.

Information We Collect Automatically

When you interact with our Site, we may automatically collect certain information about your device and use of the Services through cookies, pixels, tags, and similar technologies.This may include:

• IP address
• Browser and device information
• Device and online identifiers
• Pages and products viewed
• Search and cart activity
• Referring pages
• Interactions with the Site
• Approximate location derived from your IP address
• Purchase and transaction activity

Information We Receive from Third Parties

We may receive personal information from third parties that provide services on our behalf or help us operate our business, including Shopify, payment providers, shipping and fulfillment providers, and marketing and analytics partners. This may include account, transaction, payment status, order, delivery, and interaction information.

How We Use Your Personal Information

We may use personal information to:

• Provide, operate, and improve our Services.
• Process, fulfill, deliver, and manage orders.
• Process returns and refunds.
• Create and manage customer accounts.
• Communicate with you regarding orders, products, returns, customer service requests, and other inquiries.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• Maintain the security and integrity of our Site and Services.
• Understand how customers interact with our Site and improve our products, Services, and customer experience.
• Measure the effectiveness and performance of our marketing and advertising activities.
• Send marketing and promotional communications where permitted by applicable law and in accordance with your preferences.
• Comply with applicable legal, regulatory, tax, accounting, and other obligations.
• Establish, exercise, or defend legal claims.

Cookies, Analytics and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our Site, remember your preferences, understand how visitors interact with our Services, measure performance, and support marketing and advertising activities.We use these technologies for purposes including:

• Essential functions, such as checkout, security, fraud prevention, and other core Site functionality.
• Functionality and personalization, such as remembering preferences and improving your experience.
• Analytics and performance, such as understanding Site traffic, engagement, and performance.
• Marketing and advertising, such as measuring advertising effectiveness and providing more relevant marketing.

We use Shopify to operate our online store and may use Shopify features, including Shopify Network Intelligence, to support analytics, personalization, advertising, fraud prevention, and other enhanced services. Shopify may process information about your interactions with our Site together with information from your interactions with Shopify and other Shopify merchants. For more information about how Shopify processes personal information, please see Shopify’s Consumer Privacy Policy.We also use third-party technologies and services, includingGoogle servicesand Firework, for purposes such as analytics, advertising, content, and Site performance. We use Klaviyo to support email marketing and, where enabled, SMS marketing, customer communications, and related analytics. Klaviyo may process information such as your contact details, subscription preferences, order and transaction information, and interactions with our Site.Some of these activities may be considered the "sale" or "sharing" of personal information or "targeted advertising" under certain U.S. state privacy laws.Depending on your location, you may have the right to opt out of certain uses or sharing of your personal information for targeted advertising. Where applicable, you may exercise these choices through the Your Privacy Choices link available on our Site.You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the Site.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:

• Shopify, which provides the ecommerce platform used to operate our online store.
• Payment and transaction service providers that help process and secure purchases and payments.
• Shipping, fulfillment, and logistics providers that assist us in fulfilling and delivering orders and processing returns.
• Technology and service providers that support our Site, hosting, customer service, security, fraud prevention, and business operations.
• Analytics, advertising, and marketing providers that help us understand the use of our Services, measure performance, and manage marketing activities.
• Professional advisers, including legal, accounting, tax, insurance, and other professional service providers where necessary.
• Government authorities, regulators, law enforcement, or other parties where required by law or where reasonably necessary to protect our rights, users, or others.

We may also disclose personal information in connection with a corporate transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business or assets.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send you information about Tie For Her products, collections, events, offers, and other updates.You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.Where SMS marketing is offered, you may opt out in accordance with the instructions provided in the applicable messages.Opting out of marketing communications will not prevent us from sending non-marketing communications relating to your orders, account, transactions, or customer service requests.

Your Privacy Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.These rights may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of certain personal information.
• Withdraw consent where our processing is based on consent.
• Object to or restrict certain processing of your personal information where applicable.
• Opt out of certain uses of personal information for targeted advertising or the sale or sharing of personal information where applicable.

You may submit a privacy request by contacting us at support@tieforher.com.We may need to verify your identity before processing certain requests. Your rights may be subject to exceptions and limitations under applicable law.Where available, you may also use the Your Privacy Choices link on our Site to manage certain data-sharing and targeted-advertising preferences.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our Services, maintain business and transaction records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.Retention periods may vary depending on the type of information and the purposes for which it is processed.When personal information is no longer reasonably required for these purposes, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, collection, use, disclosure, modification, loss, or misuse.However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Tie For Her is operated by TIEFORHER GLOBAL PTE. LTD., a company incorporated in Singapore.Our Services are supported by service providers that operate in multiple countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside Singapore or outside the country in which you reside, including the United States.Where required by applicable law, we take reasonable steps to ensure that personal information transferred outside Singapore receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012 (PDPA).

Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.We are not responsible for the privacy or security practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.If you believe that a child has provided us with personal information inappropriately, please contact us at support@tieforher.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.We will post the revised Privacy Policy on the Site and update the "Last updated" date above.

Contact Us

For privacy matters or to contact our Data Protection Officer, please email: support@tieforher.com